Installing a new air source heat pump heating system is significant project, and it is important to do your research into finding a credible and trustworthy installer. There are several accreditations and levels of service to look for in a company, to ensure you are protected and given peace of mind you will have support though the full process and provided aftercare. Here we list the key things to look for when finding the best installer:
MCS Certification
MCS work with the renewable industry to define, maintain, and improve quality through their certification programme, giving people confidence in their
investment into low-carbon technology’s such as the air source heat pump. An MSC certification is an official Government recognised mark of quality,
and if an installer is certified, this means they meet and maintain high standards of performance. If you are going through any Government funding scheme or grant, the installer MUST be MCS certified or else you will not qualify. To undertake MCS certification, the company must demonstrate their services to meet and maintain the requirements of the scheme.
EPVS Validation
If you are purchasing any products which help generate, save, or store energy for your home, you should always choose a company who is an EPVS member. EPVS is a certification standard that validates the processes used by installers to ensure energy saving estimates given for home energy products are accurate and valid. This means you are protected against receiving incorrect performance estimates and running costs. To become and stay a member, the company must go through a rigorous process to satisfy EPVS that all documentation provided to consumers is up to standard. It also ensures that any figures given to the consumer regarding Government incentives or grants are correct.
This is done by an auditing each individual consumers contractual paperwork to ensure it meets the certification standard.
Hies Member
Hies is a consumer protection organisation covering the installation of renewable energy and home energy efficiency products. To join the trusted network of installers, a company must endure a thorough process, then once approved, will be subject to annual vetting to ensure they are adhering to the code of practice. Using Hies accredited member means you will benefit from insurance backed guarantees, deposit protection and a dispute resolution service to give you peace of mind through each step of the installation process.
Trust Pilot Page
Trust pilot is a review platform that allows consumers to share their feedback without interference so that potential customers can get an honest picture of a company. Companies are given a Trust Score and star rating showing an overall measurement of reviewer satisfaction, based on all the reviews received. A company with at least 4 stars and recent feedback is recommended.
Customer Care Team
When installing an air source heat pump, there are several stages to go through other than the install itself – from initial surveys, EPC’s, post-install paperwork, claiming of Government funding, servicing, and breakdown cover. We recommend you find a company with an
office team dedicated to taking care of paperwork and guiding the customer through every stage, who will be always there for support. Yes, you may find an independent installer with a cheaper price to install, however it is so important to be protected by relevant third-party companies and have peace of mind that you will be supported by an established company after the installation.
Greener Energy Group have over 30 years combined experience of providing energy saving solutions to homeowners in Scotland, helping them save money on energy bills, and reduce their carbon footprint with low-carbon solutions. They have a dedicated office team based in Paisley and hold all the above accreditations, making them an established, stable, and trusted company, with installations over the whole of Scotland.
Are you interested in upgrading your heating system with a trusted company?
Click here to find out more about installing an Air Source Heat Pump with Greener Energy Group.
